Privacy Policy

Last updated: May 20, 2026

1. Introduction

Jonathan Schwarz, operating as part of Johnson and Daniel, a division of Royal LePage Real Estate Services Ltd., Brokerage ("we", "our", or "us"), respects the privacy of our clients and is committed to keeping your personal information accurate, confidential, secure, and private. This Privacy Policy describes how we collect, use, and disclose personal information in the course of providing real estate services.

"Personal Information" means information about an identifiable individual. This may include your name, home address, contact details, financial information, credit history, property details, and other information relevant to real estate transactions. Business contact information is also personal information; however, consent is not required to collect, use, or disclose this information for the purpose of communicating with an individual in their business capacity.

This Privacy Policy is based on Canada's Personal Information Protection and Electronic Documents Act ("PIPEDA"), which incorporates the Ten Privacy Principles outlined in the National Standard of Canada entitled Model Code for the Protection of Personal Information (CAN/CSA-Q830). For more information, visit the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

This website is governed by Canadian law and the laws of the Province of Ontario. All of our employees and contractors who have access to Personal Information must adhere to this Privacy Policy and its related procedures.

2. The Ten Principles of Privacy

Principle 1, Accountability. We are accountable for all Personal Information in our possession or control, including Personal Information transferred to third parties for processing. We have designated a Privacy Officer responsible for compliance with this policy.

Principle 2, Identifying Purposes. We will inform you of the purposes for which we are collecting any Personal Information, before or at the time the information is collected.

Principle 3, Consent. We will obtain your consent before or when we collect, use, or disclose your Personal Information. Consent may be express or implied and may be given through an authorized representative. You may withdraw your consent at any time on reasonable prior notice, subject to legal or contractual restrictions. In certain exceptional circumstances, we may collect, use, or disclose Personal Information without your knowledge or consent where permitted or required by law.

Principle 4, Limiting Collection. The information we collect will be limited to those details necessary for the purposes we have identified to you or to perform the services you have requested. Information will be collected by fair and lawful means.

Principle 5, Limiting Use, Disclosure, and Retention. Personal Information will only be used or disclosed for the purpose for which it was collected unless you have consented to use or disclosure for other purposes. Personal Information will be retained only for the amount of time needed to fulfill the purpose for which it was collected, unless a longer period is required or permitted under applicable law. In certain exceptional circumstances, we may have a legal duty or right to collect, use, or disclose Personal Information without your knowledge or consent with respect to matters concerning our legitimate interests or the public interest.

Principle 6, Accuracy. We will keep Personal Information as accurate, complete, and current as necessary to fulfill the identified purposes for which it was collected. You may have this information amended or supplemented where it is found to be inaccurate or incomplete.

Principle 7, Safeguarding Personal Information. Personal Information is safeguarded using measures appropriate to the sensitivity of the information, including organizational, technical, and physical controls.

Principle 8, Openness. We will make information available to our clients about the policies and procedures we use to manage Personal Information. You have access to this information through our website or through alternate means if requested.

Principle 9, Access. Upon written request, you will be informed of the existence, use, and disclosure of your Personal Information and will be given access to it, except where prohibited by law. We will respond to such requests as efficiently as possible. If we are prohibited from providing such access, we will explain the reasons, except where prohibited by law.

Principle 10, Challenging Compliance. You have the right to express your concerns with our compliance with these privacy principles. We have policies and procedures to receive, investigate, and respond to complaints and questions regarding this Privacy Policy. You may contact the Privacy Officer using the information at the end of this document.

3. How We Treat Your Personal Information

The Kind of Information We Collect

We gather and use Personal Information in order to provide you with the products and services you have requested and to comply with applicable legislative requirements. This may include:

• Information required in accordance with FINTRAC rules to verify your identity, including name, address, contact information, occupation, date of birth, and ID verification details.
• Credit file information, financial account verification, and related documentation where required.
• Information about real property that you own, as required to market, sell, or rent properties on your behalf.
• Your Social Insurance Number if we are obligated to collect it under applicable legislation.
• Information required to provide professional and competent real estate services and to ensure your satisfaction with the services we provide.
• Identity verification information for directors and officers of corporations.

We do not collect personal information about you when you visit this website (except for IP address and usage data, described below under "Website Usage Information and Cookies") unless you provide it voluntarily. All information that you provide us with is securely maintained and kept strictly confidential.

How We Use Your Information

We use Personal Information for the following purposes:

• To verify your identity.
• To market your real property for sale or lease.
• To assist you in finding real property for sale or lease.
• To communicate with you to provide our products and services, including updates and information about additional services you may be interested in.
• For inclusion in documentation relating to your real estate transaction.
• To monitor our level of service and report back to ensure your satisfaction.

We will only use Personal Information for the purpose that we have disclosed to you and for which you have provided your consent, unless use for another purpose without your consent is permitted or required under applicable law. If we want to use your information for a different purpose, we will notify you and ask for your consent first.

When We Are Permitted to Disclose Your Information

We are obliged to keep your Personal Information confidential except under the following circumstances:

• When authorized by you: Many services require us to obtain and share Personal Information to perform requested services, such as sharing property and ownership information with real estate boards and associations for MLS operations, and with other parties in a transaction including brokerages, appraisers, inspectors, financial institutions, and lawyers.
• When required by law: Including tax and financial reporting obligations, or where required by court order.
• When permitted by law: Certain circumstances allow disclosure without consent, such as debt collection, medical emergencies, or suspected illegal activities.

With Whom We May Share Your Information

• Real estate brokers, agents, and employees: Access is limited to those with a legitimate reason to use Personal Information.
• Real estate boards and associations: For MLS listing operations, including access by other REALTORS® in Canada and internationally.
• Third-party suppliers and service providers: Provided with only the information necessary to provide contracted services and bound to protect confidentiality.
• Service providers outside Canada: Where applicable, Personal Information may be processed in jurisdictions with different legal protections.
• Sale of business: Disclosure may occur to transaction counterparties and advisors in connection with a sale, merger, or other business disposition, subject to confidentiality obligations.

How We Safeguard Information

We employ organizational, technical, and physical controls designed to maintain the security of information and information systems. Files containing Personal Information are stored according to their sensitivity. Appropriate controls are placed on computer systems and data processing procedures, and physical access to areas where Personal Information is gathered, processed, or stored is limited to authorized individuals.

When you telephone us to discuss your file, you may be asked for identifying information. This safeguard is intended to ensure only you, or someone authorized by you, has access to your file.

We follow commercially reasonable document retention practices and securely destroy Personal Information once the purposes for which it was collected have been fulfilled, unless a longer period is permitted or required by law.

Website Usage Information and Cookies

We may collect information about your usage of this website. For example, our web servers may record certain information automatically when you visit the website, including pages visited, your IP address, browser type, and other site usage statistics. This information is used for research and analytical purposes only, such as evaluating traffic and page usage patterns.

This website may use cookies, small text files with a unique identifier that allows our systems to recognize your browser each time you visit. Most browsers accept cookies by default. You may configure your browser to notify you when you receive a cookie, and you may refuse to accept them. However, refusing cookies may limit some site functionality.

Third-Party Websites

Our website may contain links to third-party websites, including social media platforms. We are not responsible for and cannot guarantee the content or privacy practices of other websites linked from our site. We encourage you to review the privacy policies of any third-party sites you visit.

Accessing and Amending Your Information

You have the right to access the Personal Information we keep about you and the right to verify or amend the information if it is shown to be inaccurate or incomplete. If you would like to view the Personal Information held in your file, please make a written request to the Privacy Officer using the contact information below. We will respond as efficiently as possible.

We may request Personal Information from you to verify your identity before providing access. Your right of access is not absolute; there are circumstances under which we may refuse access as provided under applicable law.

4. Opting Out

If you wish to withdraw your consent to our collection, use, or disclosure of your Personal Information, please contact the Privacy Officer using the contact information below. While we can accommodate your request regarding promotional communications, if you withdraw consent for business purposes tied to delivery of services, we may not be able to provide services that depend on use and disclosure of this information.

5. Accessibility

Jonathan Schwarz and Johnson and Daniel are committed to providing accessible service and communication to all clients, including those with disabilities. We strive to meet the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its Integrated Accessibility Standards Regulation.

Our commitment to accessibility includes:

• Providing information in accessible formats upon request.
• Welcoming feedback about the accessibility of our services.
• Training our team on accessible customer service practices.
• Making reasonable efforts to ensure our website meets Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

If you need information in an alternate format, or wish to provide feedback about accessibility, please contact us:

Phone: 647-556-4556
Email: [email protected]

6. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the date of the last revision. We encourage you to review this policy periodically. Your continued use of our services following any updates constitutes acceptance of the revised policy.

7. Questions, Concerns, and Complaints

If you have any questions, concerns, or complaints about your Personal Information or about this Privacy Policy, please contact:

We will acknowledge receipt of your complaint and investigate and respond to your concerns in a timely manner. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or the Information and Privacy Commissioner of Ontario at www.ipc.on.ca.